eCloud™ provides a range of cloud services to businesses of all sizes and is powered by UKFast, a leading hosting firm that specialises in colocation, managed hosting and cloud services in the UK.
Combining the best technology with our exceptional support and superfast network, eCloud offers the very best in reliable, cost-effective cloud computing.
UKFast's first flagship cloud product won industry awards, but lacked the elasticity and flexibility that our customers were beginning to need. With years of research and development into how UKFast could deliver a true and unique elastic cloud, eCloud was born.
Built upon state-of-the-art, enterprise-level technology from 3PAR, Cisco, VMware and SGI storage; eCloud provides the ultimate in cloud technology without the price tag.
Our eCloud technical teams are on hand 24/7/365. We know you need a strong team behind you in a crisis, delivering straight-forward support. We understand how important it is for you to be able to speak to someone immediately, that's why we promise that our highly-qualified engineers will answer your call within three rings whatever the time of day, 24/7/365. As a result, 96% of our customers rate their satisfaction as good or very good.
- 24/7/365 technical support
- No call centres, first line of call is a technical expert
- Free phone number
- '3 rings and in' policy
- Windows & Linux experts
- UK-based support
- 15 mins rapid response time
- 100% network uptime guarantee
- 1hr hardware replacement promise
Award-winning customer service
Our focus has always been to deliver the highest standard of cloud solutions alongside customer service excellence.
For this reason we don't use automated telephone messaging systems and our UK-based support team is available 24/7, nor do we believe in overseas call centres or premium rate lines.
Our freephone number and 'three rings and you're in' policy sets us aside from other cloud providers. And with no scripted answers or automated messages, we ensure you that get the tailored support that you need - hassle free.